World’s third largest smart phone manufacturer, Huawei, released its flagship Mate 20 series a couple of days ago.
Presently, Huawei Mate2 0 Pro remains as one of the best smart phones in the world. However, there are certain flaws attached to this device.
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There have been complaints that a certain region regarding the display of Huawei Mate 20 Pro. The edges of the screen appear greenish and this problem is getting worse.
Some users complained that the problem with the screen started less than seven days after they purchased the smart phone. Some others claim that the issue was there out-of-the-box.
Huawei’s UK community forum manager has previously spoken about this issue and assured to look into this matter.
Now the marketing and communications director of Huawei Finland, Elina Takala, said,
We are investigating for a long time why a small part of phones have been green in some countries. In Finland, Consumers get a new phone without charges if they have a faulty display.”
It is certain that the replacement of the faulty devices is not restricted to Huawei Finland and users from other parts of the world like Russia has gotten a replacement as well.
However, users cannot get a direct replacement from Huawei since the company does not directly sell smartphones.
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A user on Huawei UK community said that he went back to O2 where he bought his Mate 20 Pro and it was replaced without any questions asked. He said that after downloading Device Info HW app from Play store, he realized that his device display was made by LG.
The replacement he got has a display from BOE. However, there is no confirmation if this issue is restricted to the LG displays of the Mate 20 Pro.
Additionally, another user posted on the Huawei community that he spoke to the official from Huawei in the UK. They said they are aware of the faulty screen issue and will replace such devices.
According to the user, accepting a repair but Huawei is not an option and can be rejected. However, note that if you are going for a replacement and you no longer need the Mate 20 Pro, you may have to add a few bucks irrespective of the price of both devices. |