After being one of China’s leading companies, Meizu lost space to its competitors over the years. Since the last year, the company began to streamline its portfolio with Smartphone that are more attractive to customers.
However, despite launching devices that are on par with the competition, the Chinese company is failing miserably in one aspect: Delivering proper customer support outside China.
|
 |
According to a report from a Meizu owner and reseller in France, the Meizu 15, that was released in April 2018 and is close to complete one entire year of existence, never received any update for Global users.
Unsatisfied with Meizu’s negligence, the user posted his dissatisfaction at the company’s China Forum, and to his surprise, the post was hidden by the Forum admins after getting so many views in few hours.
The post said that:
“HELLO THERE,
I HAVE LIVED IN FRANCE FOR A LONG TIME AND I’M A GLOBAL USER OF MEIZU SMARTPHONES. AT THE SAME TIME, I AM A MEIZU SMARTPHONE DEALER IN FRANCE AND EUROPE. MEIZU SMARTPHONES ARE FAVORED FOR THEIR QUALITY, BUT MEIZU IS STRONGLY CRITICIZED OVERSEAS BECAUSE THE GLOBAL VERSION HAS NEVER BEEN UPDATED. FOR EXAMPLE, I CURRENTLY HAVE A MEIZU 16TH PHONE, WHICH ALMOST A YEAR AFTER IT WAS RELEASED, ONLY RECEIVED ONE MINOR UPDATE THAT FIXED JUST ONE BUG. IN ADDITION, THE FLYME GLOBAL FORUM (HTTP://FORUM.FLYMEOS.COM) IS CURRENTLY CLOSED. THE ADMINISTRATOR NO LONGER COMMUNICATES WITH US, NO ONE COLLECTS BUG FEEDBACK OR SUGGESTIONS. FORUM ADMINISTRATORS FROM ALL PRIVATE GROUPS HAVE TOLD US THAT THE MEIZU INTERNATIONAL DEPARTMENT IS ALMOST DEAD AND DEVELOPERS NO LONGER CARE. WE HAVE MANY KEY ERRORS STILL WAITING TO BE FIXED. AS A DEALER AND FAN OF MEIZU, I HAVE SEEN THE SITUATION WORSE AND WORSE OVER THE YEARS. IF NO ACTION IS TAKEN, MEIZU WILL LOSE ALL ITS DEALERS IN EUROPE BECAUSE CUSTOMERS NEED GOOD SOFTWARE SUPPORT.
THEN MY QUESTION FOR THE ADMINISTRATOR IS: WHAT IS THE PLAN FOR FLYME GLOBAL OR GLOBAL USERS TO IMPROVE THIS TERRIBLE SITUATION? CAN YOU GIVE US AT LEAST ONE UPDATED ROADMAP?WILL THE GLOBAL FLYME FORUM BE CLOSED?
THANK YOU
ALEXANDER.”
The user, Alexander, who reported the issue in company’s Chinese forums along with the other 400 users that are frustrated with the poor support that Meizu is offering to its Global fans, is hoping that this situation does not remain unanswered.
After all, the Chinese firm can keep releasing new devices with new technologies and eye-catching design, but if they don’t fix this situation and lack of transparency, in the long run, it will lose customers and enthusiasts.
|