Call Center BPJS Kesehatan

By Shahzaib

If you are a subscriber to any insurance program and want any help related to it, such as to register, check membership validity, or to resolve billing problems. Then it is better to reach out to their helpline services! Similarly, the person can contact the call center BPJS Kesehatan, offers help to get the user assistance that they need.

Here we will explore the easiest and most convenient methods to contact BPJS Kesehatan’s helpline support in 2025.

What is BPJS Kesehatan?

Before knowing the process, let’s If you are a subscriber to any insurance program and want any help related to it, such as to register, check membership validity, or to resolve billing problems. Then it is better to reach out to their helpline services! Similarly, the person can contact the call center BPJS Kesehatan, offers help to get the user assistance that they need.

learn what it offers to its clients. Badan Penyelenggara Jaminan Sosial Kesehatan (BPJS Kesehatan) is a well-known Indonesia national health insurance program. It is managed by the government to make sure all citizens get universal health coverage. BPJS Kesehatan is considered as the primary healthcare insurance provider, which serves millions of members and partners with hospitals and clinics nationwide.

Having such a broad scope, it's no surprise that the Call Center BPJS Kesehatan has its role in handling public complaints and queries efficiently.

Why You Might Need to Contact the Call Center BPJS Kesehatan

We have gathered some common reasons that people can contact the call center BPJS Kesehatan services:

• The person can check their healthcare facility registration (Faskes).
• Can verify or update their personal data.
• Reach out for queries like unpaid premiums or payment errors.
• Emergency healthcare assistance.
• Also, can change class or membership type anytime.
• Requesting billing history or policy details.

Official Call Center BPJS Kesehatan Channels (2025)

Here’s a list of official contacts for BPJS Kesehatan to reach out for any inconvenience:

Call 165 (Toll-Free National Hotline)

• The official Call Center BPJS Kesehatan number is 165.
• Available 24/7, including weekends and holidays.
• Suitable for all general inquiries and emergency support.
• You can call from a mobile or landline

Tip: The person needs to ensure that their BPJS number (Nomor Kartu) and NIK are ready while calling.

WhatsApp Chat Service

• Send a message to +62 81 181 65165 (official BPJS Kesehatan WhatsApp number).
• Perfect for simple inquiries like checking premium status, Faskes info, or account updates.
• Fast, convenient, and doesn’t require a long wait.

Live Chat on the BPJS Kesehatan Website

• Go to the official website bpjs-kesehatan.go.id
• There, you’ll see the live chat icon or feature for quick answers.

Operating hours typically follow business hours (08:00 – 17:00 WIB)

Mobile JKN App

• Simply, download the Mobile JKN App from your phone’s App Store (Google Play or iOS).
• The app offers access to virtual customer service, digital membership cards, and service history.
• You can also submit support tickets directly through the app.

Email Customer Support

• The user can also send their concerns or formal complaints to mailto: [email protected]
• This method is best for formal requests, document submissions, or policy disputes