PTA Helpline for Mobile Blocking and Complaints

By Qandeel Zehra

The Pakistan Telecommunication Authority (PTA) offers the country's people efficient tools to address user’s phone-related problems, which includes blocking lost or stolen phones and managing complaints. This service grants the protection of individual data and protects it from devices being misused. Here’s a detailed guide on how the person can use the PTA Helpline for Mobile Blocking and Complaints services:

The urgency for guidance or help? Just dial the PTA toll-free helpline number, which is 0800-25625. This number is there for all your general telecom concerns and is free to call.

Feel free to ask anything related to your complaint, and clear your confusion without any hesitation. Sometimes it’s hard to believe that help can be just a phone call away, but users need to build up the courage to take risks and trust the process! It is toll-free and can be valid for addressing:

• SIM-related issues.
• Complaints about service providers.
• Reporting spam or fraudulent activity.
• Assistance with mobile registration.

Reporting and Blocking Stolen or Lost Mobile Phones

Mobile snatching is unfortunately becoming more common in Pakistan. If your mobile gets stolen, the PTA Helpline for stolen mobile phones is your go-to resource. They’ve set up an automated system to block and trace stolen or lost phones. You can reach out to PTA either through their helpline or visit their website to file your complaint.

Furthermore, PTA allows users to shut their stolen or lost mobile via the Device Identification Registration and Blocking System (DIRBS). This mechanism prevents the mobile from accessing and using its unique IMEI number, causing the mobile to be unusable on any network in Pakistan.

Steps to Block a Mobile Phone:

With the help of the PTA Helpline for Mobile Blocking and Complaints, users can access the DIRBS system to block their lost devices through their IMEI number. Steps are mentioned below:

• Go to the DIRBS portal: pta.gov.pk.
• Now, go to the “Lost & Stolen Device” section.
• Submit the phone IMEI number along with necessary details like CNIC, contact number, and incident explanation. Ensure you have the phone box or the IMEI number written elsewhere.
• After providing a description, you will receive a reference number for tracking your request.
• Alternatively, you can email the info to [email protected] or call the PTA Helpline.

To unblock a device after recovering it, you can submit a request through the same portal or email. Verification of ownership may require providing the receipt.

With these easy steps and access to the PTA Helpline for Mobile Blocking and Complaints, all user problems related to telecom can be solved hassle-free.