PTA Helpline
For the convenience of the public, the Pakistan Telecommunication Authority has established the PTA Helpline, via which you can interact with the organization and inform them of any concerns or register an official complaint.
- Pakistan Telecom Authority (PTA) Toll-Free Helpline number is 0800-25625
PTA Helpline for Stolen Mobile
With the increasing use of mobile phones in the country, problems like theft, snatching, and illegal mobile phone import are also rising. The Pakistani government and the Pakistan Telecommunication Authority have been collaborating to eradicate and reduce crimes involving mobile phones and other communication devices.
PTA Mobile Block Helpline
The Pakistan Telecommunication Authority (PTA) has launched a new automated system for locating and blocking lost, stolen, and snatched mobile phones. PTA assists people in blocking their lost, stolen, or snatched mobile phones. PTA has also introduced an online portal to resolve matters and provide all the necessary information.
PTA Complaint Helpline
Citizens can easily file a complaint with the PTA to have the IMEI of such a handset blocked to prevent it from being misused. Users must submit a blocking request to PTA via the PTA's online Complaint Management System (CMS), which can be accessed at www.pta.gov.pk.
Follow these methods to lodge your complaint to PTA.
- Visit PAT Headquarters Islamabad or its nearest zonal offices in Lahore, Karachi, Peshawar, Quetta, Rawalpindi, Gilgit Baltistan, Muzaffarabad, or Multan.
- Email PTA at [email protected] at PTA helpline 0800-25625
- The complainant can also contact Citizens Police Liaison Committee (CPLC) helplines: 1102, 021-35662222 and 021-35682222 for lodging a complaint.
PTA Helpline for Mobile Registration
You can check the status of your device via two different methods after complaining to PTA.
Send the 15 digit IMEI number to 8484.
Visit PTA Official Website: https://dirbs.pta.gov.pk/.
PTA Online Complaint
1. To avail of this service, you can email your query at [email protected]
2. You can fill an online complaint form on the PTA website (https://www.pta.gov.pk/en) on the section head of consumer support, and then it will show consumer complaints, by clicking you will be able to see an “Online Form” (https://www.pta.gov.pk/en/consumer-support/complaints/complaints) to file complaints.
PTA Contact Number
Below are the PTA contact numbers and details for lodging Complaint in Karachi, Lahore, Islamabad, Peshawar, Quetta, Rawalpindi, Multan, and all other cities.
PTA Headquarters, Sector F- 5/1, Islamabad, Pakistan. 44000
PTA Toll Free Number is 0800-55055
PTA contact number is +92-51-9225325
PTA Fax number is +92-51-2878127
PTA Email Address is [email protected]