Conflicts on business grounds have started from ages we can
never say that this conflict has ended in present time. No matter how good
employee or employers are in their work somehow conflicts are always present
between them. We cannot judge our mistakes by ourselves being an employee or
being an employer, but others judge our mistakes very well and can point out our
mistakes very easily. Example of accounts payable and accounts receivable can be
taken where we can say that they both are always blaming each other during
closing of books of accounts. There have been cases where conflict not only
arises between employer and employee but also between managers and employee,
employee and employee and even customer and employee. The conflicts may cause an
employee absentee, low motivation level, lack of interest etc. According to past
researches these conflicts can be divided into different types these types
includes Task Conflicts where task given to one employee is performed according
to his capability and skills and the way he understands the task should be done
cultural and traditional conflicts these conflicts arises due to difference of
culture, traditions, religions and beliefs. These conflicts have been taking
place in most of the working grounds we can also say it has caused many
employees to resign from their jobs as well. Conflict due to Experience and
skills arises when employer or managers gives favors to an unexperienced person
who has got much references in the company or when a newly entered experienced
employee gets promotion instead of that who has been working in that company
from years. Another conflict arises when an employee is loyal and punctual,
performs his tasks on time and still does not get any benefit from the company
then this may result in conflict as well. When any team or colleague talks get
personal, accusations may be spoken out and they may speculate privately about
one another’s motives. Once negative accusation takes hold the emotions gets
hurt and effects the motivation and progress level of any employee. So,
individuals who are interested in solving conflicts by making others understand
their point of view can engage constructive discussion are better in dealing
with their issues than those who ignore the conflict and fail to communicate
their issues with the other person. Even when we do not try to speak out through
words the conflicts are clearly visible to other person e.g. through eye contact
and gestures and in verbal statements through tone of voice. The other person
can pick up on these signals and interpret them as well and it causes negativism
in workplace. Whenever there is a conflict between employees there must be a
third person e.g. HR, Admin, Manager etc. who is always available to solve the
conflict through such ways as these investigation Session, he must listen to
both the parties in order to decide what should be done in order to solve this
conflict. Assessing the problem, the third party must assess the problem
historically and its current situation. He must go through all means through
which the conflict was raised. Administrative Investigations The admin staff
should be held responsible for solving the conflicts they should be given
certain trainings of dealing with different people in different scenarios. A
person held responsible for solving problem will act as a bridge to not only
solve the conflict but also make them work together as one team. Individual
training based on anger management can be provided to both the parties
individually when conflict is raised. Training groups can be hired if the
conflict situation is not understandable so that a proper experienced team is
hired not only to solve the problem between the employees but also improving
their skills and making them work together as team as well.