Mobile banking
We are not only using the phone to communicate to others in the form of voice,
we are using it to connect to the global world. Now a day mobile phones are no
less than yesterday’s computer. Millions of mobile users, it is natural that the
banking sector will begin to channel transactional and payments needs with the
mobile device including utility and other payments and the liberty to transfer
funds. Now there is competition between telecom industries and banks, they all
are trying to maximum their share of the opportunity. A number of mobile banking
solutions have emerged.
Call center banking
Bank's customer call center is important component for giving speedy and most
reliable customer service. Call center employees must take action to quick
resolve customer issues and problems that involve financial and confidential
information. Of course company's brand and image depends upon its level of
customer service, call centers are very important to maintain customer relation
and captures customers. Some functions of call center banking are: Immediately
answers of problems, checking about accounts information, Applications of loans
and others Information about latest promotion, recognize customer problems.
Automatic banking machine
An automated teller machine (ATM), a banking machine, made by teller and also
called cash point. It is a telecommunications device that gives the clients of a
financial institution with access to financial transactions without clerks and
cashier it is known by various names automatic banking machine, cash machine.
This machine is held almost all the banks that want to promote branch-less
banking. An ATMs is recognize by inserting ATM card with a strip on which unique
number is inserted, this number is recognize by the machine that card is
authorized or not. A secret pin cord is remembered by the holder of the card by
which a holder operates the machine and with draws cash. By using ATM, a
customer can with draws cash, check his balance can change his pin code etc.