Negotiation & Conflict Resolution Skills

(Syed Manazir-ul-Haq, Karachi)


Negotiation: Negotiation is an integral part of the human life because each and every time a sensible man needs the negotiation not only for the business purpose, but also for the domestic purpose. Negotiation is a giving and taking the approach, so that disagreement may be resolved accordingly. In a negotiation or navigation, discussion and compromise, listening and talking are carried out to reach an agreement. In short, negotiation means to come to an agreed point, so that any positive and fruitful achievement could be got. Sometimes negotiation saves from the danger and unpleasant consequences. Negotiation must be conducted in a beneficial way that is known as the integrative negotiation as it creates a win-win situation. On the other hand, distributive negotiation is harmful as both parties adhere to their viewpoint the outcome of which is destructive.

Conflict Resolution Skills: Conflict is the human nature. Some conflicts are useful as they open the door of an innovation and brainstorming, but these conflicts are based on the sense not on the lens. Soft battle, the clash, and the disagreement are known as a conflict that can be resolved through the resolving skills. The resolution skill requires competing, accommodating, avoiding, compromising and collaborating. It also requires to understand first, then to be made understood. In resolving the conflict, the listening plays an important role instead of talking as the discussion causes of tearing the disagreement. Agree to disagree and arbitration approaches also play an important role in resolving the conflict because it confronts the issues not the people. The conflict can be resolved by observing the following factors that play an important role in resolving the conflict.
1) Tone and voice: The voice and tone play an important role in negotiation as it hits directly on the ear then on the brain. If tone and voice is heart-catching, it puts an impressive impact on the opponents and enhances the possibility of resolution. On the other hand, rising of voices is synonymous to grow the conflicts as it is not debate, but submissive discussion.
2) Trust: Both parties in a negotiation must trust in each other - they should have an optimistic approach and apply it in resolving the conflict.
3) Flexibility: Both parties must show flexibility during the discussion as stubbornness leads to destruction.
4) Neutrality: The discussion must be unbiased and unprejudiced and attention should be focused on conflict not on people by way of maintaining or enhancing self-esteem. The negotiation must be held in a safe and neutral place so that no undue advantages could get any party.
5) Avoidance: In all circumstances pressing of Hot Button must be avoided. It means not to pinpoint shortcoming, fault and weakness of anyone. Both parties should remain on the core point, by avoiding backbiting and bigotry as well. Further, unrealistic expectations should also be avoided by them.
6) Clarity: Issues must be identified clearly and concisely by avoiding all kinds of confusion and ambiguous in order to reach a positive conclusion.
7) Time Management: The spirit of the time management must be observed during the negotiation because if the conflict is not resolved within an appropriate time, it cannot be resolved or it is much difficult to be resolved.
8) Openness and willingness: Openness and willingness is the key to success. It leads to honesty, integrity and competency that cause a great degree of comfort also prevent all kinds of impasses. If no deadlock is happening during the negotiation, then it concludes with the concrete results that are certainly beneficial for all parties.

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